Delivery

USA Delivery 

Please allow plenty of time for posting. Please post items and gifts for Christmas early. Ongoing Covid restrictions, reduced air and freight capacity, high volumes and winter weather conditions are all impacting transportation and local delivery across the globe.
To receive your order by Christmas we'd encourage you to place your orders before 10th of December.
Our team is working on shipping your orders as quickly as possible, however please allow 2-3 days for the parcel to be dispatched during this busy period.

 

We offer two shipping speeds:

1. Standard (6-10 business days): $5.95 (Free when you spend $100)

2. Express (2-3 business days): $25 

At the present time, all orders are shipped from our hub in the UK. We ship to all 50 states, as well as P.O./APO/FPO addresses. If you’d like to place an order for delivery to another country, please visit our global store. Orders placed with Standard delivery are delivered by FedEx CrossBorder, and Express orders are delivered by DHL Express or FedEx Express.

Orders valued under $800 will not be liable for any further duties or taxes upon delivery. Any applicable sales tax will be calculated at checkout.

 

Gift Wrapping

Great skin days are the best gift you can give.Orders can be delivered straight to the recipient worldwide, or to you for gifting in-person. Items are securely packed and sealed in our signature Dr Sam’s shopper bag, immediately ready for presentation, with your gift note printed and included inside.

Select Gift Wrapping at checkout to get started.

 

All items in an order will be sealed in the gift bag and only one recipient can be designated per order. To make multiple gift orders, please place individual orders specifying separate recipients and gift notes.

 

Frequently Asked Questions

 

HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?

We aim to dispatch all orders within 48 hours. We will notify you via email if there’s any unexpected issue that might affect this. Orders placed weekdays before 3 PM (London) typically ship same day. Orders placed after 3 PM or on weekends will typically ship the next working day.

 

ARE THERE FURTHER TAXES TO PAY UPON DELIVERY?

Orders valued under $800 will not be liable for any further duties or taxes upon delivery. Any applicable sales tax will be calculated at checkout.

 

I'M HAVING PROBLEMS WITH THE TRACKING. 

Sorry about that! For UK orders, tracking can sometimes take up to 24 hours to get going once a package leaves us. For international deliveries, we recommend checking your tracking number on your country’s postal service tracking for additional information. If your tracking number isn’t updating or working at all, email hello@drsambunting.com for assistance

If your item is marked as delivered on tracking, but you haven't received it, please contact us ASAP and within 24 hours of the update.

 

HOW CAN I EDIT MY SHIPPING ADDRESS?

If your order is shipping to an incorrect address, please email hello@drsambunting.com ASAP.

 

RETURNS 

We are unable to offer refunds, returns, or exchanges on orders delivered to US addresses. All sales are final. Please note, Dr Sam’s reserves the right to refuse all returns, reshipments and refunds.

In the unlikely event that a product arrives damaged, please contact customer service within 48 hours of receipt, including photos of the issue and your order number.

 

EXCHANGES

We only replace items if they are defective or damaged. If you are having issues, send us an email at hello@drsambunting.com